Web Shop Orders – Return Policy
Visit the shop for free returns!
Kåseberga Hideout
Kasevägen 13
271 78 Löderup
Sverige/Sweden
Bring the original receipt with you.
Or by mail/carrier
- Fill in the return form (included in your order package) and place it inside your return shipment.
- Shipping costs for returns are paid by the customer.
- Re-package your unused items carefully (with labels on) to protect them during shipping.
- Send the package to: Kåseberga Hideout, Kasevägen 13, 271 78 Löderup, Sverige/Sweden
- Send an e-mail to ulf.skarin@gmail.com to let us know if you’re returning or exchanging. Please include your tracking number.
Return timeline: 14 days
You must send your return within 14 days from the delivery date. We strongly recommend using registered mail or a carrier (rekommenderat brev) so you can track the package all the way back to us.
International returns
If returning from abroad, mark the package as “RETURNED GOODS” and include your order information clearly.
We are not responsible for customs fees or taxes on returned items.
Return responsibility
You are responsible for the item until we receive it at the shop.
Kåseberga Hideout is not responsible for packages in transit, held by customs, or undelivered.
A tracking number helps avoid some carrier issues, but you are still responsible until we receive it.
You are also responsible for any damage incurred during return shipment. Please ensure the product is well-packaged, unused, and returned in original packaging.
Exchange charge
For size exchanges, you will be charged for the second shipping.
Refund shipping charge
In case of a refund, the original shipping cost will be deducted (unless your order had free shipping).
Depreciation
If the product is used or damaged, we reserve the right to deduct any loss in value before refunding.
Sale items / Last chance
All discounted or sale items are final and cannot be exchanged or returned.